Amazon Truck Hit My Car: Who Do I Call for Swift Resolution?

amazon truck hit my car who do i call

If you’re in a situation where an Amazon truck has hit your car, you might be wondering, “Amazon truck hit my car, who do I call?” Contact the police immediately and then call Amazon’s customer support for guidance on insurance claims. This article offers a step-by-step approach to handle the aftermath, from documenting the incident to navigating legal considerations.

Immediate Steps After an Amazon Truck Accident

The moments following an Amazon delivery truck accident can be overwhelming and confusing. Ensuring your safety and health, contacting law enforcement, and securing the accident scene are crucial first steps you should take.

Let’s break down these steps in the following subsections to give you a clearer understanding of how to act immediately after an Amazon truck accident.

Prioritize Safety and Health

First and foremost, always prioritize your safety and health. Whether it’s a minor fender-bender or a significant collision, seeking immediate medical attention is crucial. Even if you feel fine, certain injuries, such as traumatic brain injuries or soft tissue injuries, may not show symptoms immediately but can have serious long-term effects. Therefore, it’s imperative to:

  • Get checked by a medical professional as soon as possible

  • Ensure your health

  • Establish a clear connection between the accident and any injuries, which will be crucial for your future claims.

Contact Law Enforcement

Once you’ve ensured your safety and sought medical attention, the next step is to contact law enforcement. This is important for two reasons. Firstly, the police will document the accident scene and facilitate emergency responses if necessary. Secondly, an official police report is vital for subsequent insurance and legal proceedings.

Exchange Details with the Involved Parties

With safety measures in place and law enforcement on their way, the next step is to exchange details with the involved parties, particularly the Amazon driver. This includes the driver’s name, contact number, and insurance details, along with any additional coverage information. In the heat of the moment, it might seem more practical to overlook this step and let insurance companies handle it.

Collect Driver Information

When collecting the Amazon delivery driver’s information, focus on the following details:

  • Driver’s full name

  • Driver’s license number

  • Driver’s insurance details (provider and policy number)

  • Vehicle’s license plate number

  • Vehicle registration details

Having these details will aid in the subsequent claims process.

Note Down Vehicle and Company Information

Apart from the driver’s personal information, make note of specific details of the Amazon delivery vehicle, such as any identifying marks or numbers. Recording the license plate of the Amazon delivery truck or car and the delivery drivers’ insurance information is crucial for potential claims.

Documenting the Incident for Your Records

Documenting the incident for your own records is a step that shouldn’t be underestimated. This involves capturing photographic evidence, gathering witness testimonies, and keeping a personal record of events. By thoroughly documenting the incident, you create a strong foundation for your claim.

Capture Photographic Evidence

Photographs can be powerful evidence, providing visual documentation of the damages and the scene of the accident. This includes:

  • The entire accident scene

  • Close-ups of the damage on all vehicles

  • License plates

  • Traffic signs

  • Road conditions

If there are any visible injuries, photograph them as well. Remember, photos should be taken from various angles and distances to establish a comprehensive context of the accident.

Reporting the Accident to Amazon and Insurance Companies

After you’ve documented the incident, the next crucial step is to report the accident to both Amazon and your insurance company. It’s essential to provide a detailed description of the event, which assists in establishing an accurate record of the time, location, and other parties involved. This step is a key part of the process, as it sets the stage for the claims process and potential legal proceedings.

Notify Amazon’s Support Team

In the event of an accident with an Amazon delivery truck, you need to report the incident to Amazon’s support team. This can be done through their customer service hotline or logistics website. Be prepared to provide the following information:

  • The driver’s name and contact information

  • Specifics about whether they were on duty

  • Photos and dash-cam footage of the accident

  • The police report number

Once your claim is lodged, Amazon will guide you through their A-to-z claims process.

Initiate the Insurance Claims Process

Once you’ve notified Amazon, it’s time to initiate the insurance claims process. You can do this by contacting your insurance company, providing them with the necessary details and evidence from the accident. This includes the Amazon driver’s information and photographic evidence of the accident scene and damage.

In some cases, you may be required to file a claim with your own insurance company, especially when the driver’s personal insurance is liable.

Understanding Amazon’s Liability and Insurance Coverage

Understanding Amazon’s liability and insurance coverage is another crucial aspect of navigating an Amazon delivery truck accident. Amazon’s commercial auto insurance policy and the employment status of the driver (whether they’re an independent contractor or an Amazon employee) can significantly influence your claim.

Let’s delve deeper into these aspects in the following subsections.

Navigating Amazon’s Commercial Auto Insurance Policy

Amazon’s commercial auto insurance policy includes up to $1 million in liability coverage for injuries and property damage. The policy also provides a limit of $50,000 for comprehensive and collision coverage for property damage.

However, if an Amazon delivery driver is off-duty during the time of an accident, their personal insurance may primarily be responsible for covering damages. It’s vital to inform your own insurance company about the accident, and provide them with Amazon’s insurance information, especially when the Amazon drivers’ personal insurance is liable.

Independent Contractors vs. Amazon Employees

The driver’s employment status plays a significant role in determining liability. Amazon may not be held liable if an accident involves an independent contractor driver due to their status. However, Amazon could be held responsible if they failed to adequately vet or train the driver. You may be able to seek compensation through the driver’s liability insurance policy in the event that they are not covered by Amazon’s liability insurance. It’s important to confirm the driver’s insurance coverage in these situations..

Therefore, it’s important to get the Amazon delivery driver’s name, the name of their employer, and the insurance information after an accident.

Compensation and Recovery Post-Accident

After all these steps, you may wonder, what’s next? The ultimate goal of this process is to secure compensation and recovery after the accident. Depending on the specific circumstances of the incident, you have the option to seek compensation through an insurance payout or by suing the negligent Amazon driver responsible for the accident.

Let’s shed some light on the types of damages that can be included in a compensation claim.

Medical Expenses and Treatment Costs

An accident can lead to a mountain of medical expenses. From emergency services to ongoing medical treatment and physical therapy, the costs can quickly add up. Therefore, it’s crucial to seek immediate medical treatment after an Amazon delivery accident and document all expenses for compensation claims.

A comprehensive claim can cover all these medical bills and any additional future medical care required due to the incident.

Reimbursement for Property Damage

Aside from medical expenses, you also have to deal with property damage, which can range from minor repairs to total loss. In these cases, Amazon’s insurance information should be provided to you for filing a claim.

Navigating the aftermath of an Amazon delivery truck accident is not only about reporting the incident and initiating the claims process. There are also legal considerations to take into account. Legal advice can be invaluable in such circumstances, helping you to understand your rights and options.

The following subsections will delve into when to consult a personal injury lawyer and the role of legal professionals in your claim.

When to Consult a Personal Injury Lawyer

In cases of significant property damage or injury, it’s highly advisable to consult a personal injury attorney. An experienced personal injury lawyer can:

  • Guide you through the complex legal landscape

  • Help determine fault

  • Advocate for your rights

  • Provide invaluable advice, especially if Amazon’s failure to adequately vet or train the driver contributed to the accident.

Legal professionals play a key role in your claim. They can assist with managing insurance claims, seeking maximum potential compensation, and preparing for potential legal action. A truck accident attorney has the experience to ensure fair negotiations with insurance companies, advocating effectively for victims’ rights. Moreover, they can assign value to your compensation claim and negotiate a fair settlement.

amazon truck hit my car who do i call

Consult a Proficient Car Accident Attorney At BLG

In conclusion, navigating the aftermath of an Amazon delivery truck accident involves several steps, each crucial in its own right. From safety measures, reporting the incident, documenting evidence, to understanding Amazon’s insurance coverage and seeking legal advice, understanding these aspects can greatly aid your recovery and compensation process. While this guide provides a comprehensive overview, remember that each case is unique, and it’s always advisable to consult with a personal injury lawyer to understand your rights and options better.

If you’ve been involved in an accident with an Amazon truck, don’t navigate the legal complexities alone. BLG specializes in handling personal injury cases, including those involving commercial vehicles. Our experienced team understands the intricacies of such cases and will fight tirelessly to ensure you receive the compensation you deserve.

Contact us today for a free consultation.

Frequently Asked Questions

Who should you report the safety accident to Amazon?

You should report the safety accident to Amazon by calling their number, but be cautious not to admit fault or say anything that could be used against you.

What is the correct process for reporting a vehicle accident Amazon?

To report a vehicle accident involving Amazon, contact the insurance company listed on the accident report to start your claim. If the accident involves an Amazon Flex driver, you can also directly inform Amazon by emailing

What happens if Amazon driver hits my car?

You are entitled to Amazon’s insurance information and should report the damage with photos and the police report number to strengthen your property damage claim. Take action promptly to pursue your claim.

How does the driver’s employment status affect my claim?

The driver’s employment status can impact your claim, as companies may not be held liable for independent contractor drivers unless they failed to properly vet or train the driver. Always consider the employment status of the driver when filing a claim.

What costs can be covered in a compensation claim?

In a compensation claim, costs that can be covered include medical expenses, lost wages, pain and suffering, property damage, emotional trauma, and financial losses.

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